SUPPORT
WE'RE HERE FOR YOU.
Questions about Air One? We've got you. Find answers below, or reach out — we respond within 24 hours.
FREQUENTLY ASKED QUESTIONS
Yes. Air One is equipped with overheat protection, automatic shut-off, and continuous heat monitoring — making it safe for daily use on all hair types.
Air One supports 220V. Please ensure your power outlet matches before use.
Pull the magnetic filter off the intake. Rinse gently under cool water, allow to dry completely, then reattach. We recommend cleaning every 1–2 weeks.
Air One operates at ≤65dB — significantly quieter than conventional hair dryers, designed for comfort at any hour.
Air One dryer head, height-adjustable floor stand, remote control, 180cm power cable, and a quick start guide.
Our 12-month guarantee covers manufacturing defects and hardware failures under normal use. It does not cover physical damage caused by misuse or accidents.
Yes. The aromatherapy compartment is compatible with most essential oils and solid fragrance inserts. Avoid liquid oils that may drip.
WARRANTY & RETURNS
12
MONTH AERELI GUARANTEE
Every Air One is backed by our 12-month quality guarantee. If something isn't right, we'll make it right — repair, replace, or refund.
- 01Contact our support team within the warranty period
- 02Provide proof of purchase and describe the issue
- 03We'll arrange repair, replacement, or refund
- 04Receive your resolution within 7 business days
SETUP GUIDE
01
ASSEMBLE THE STAND
Connect the base to the pole and adjust to your preferred height. The rose gold collar locks the position securely.
02
ATTACH AIR ONE
Slide the Air One dryer head onto the pivot joint. Rotate to your desired angle — 180° range for perfect positioning.
03
POWER & FIRST USE
Connect the 180cm power cable. Press the power button, select your speed and temperature, and let Air One do the rest.
04
MAGNETIC FILTER
Clean the magnetic filter every 1–2 weeks. Simply pull to remove, rinse under water, dry completely before reattaching.
05
AROMATHERAPY
Open the aromatherapy compartment and add your favourite fragrance. Close securely before use.
06
REMOTE CONTROL
Use the included remote to adjust speed and temperature from a distance. No need to reach the device while styling.
WE'RE HERE FOR YOU
AERELI — DESIGNED WITH CARE. SUPPORTED WITH THE SAME.